Terms of Service

Last updated: 2 March 2026

Welcome to Tamada. This website is operated by Tamada Pty Ltd (ABN 23 602 879 283).

These terms apply to your use of tamada.com.au and purchases made through our website. Please read them together with our Returns & Refund Policy and Privacy Policy.

Nothing in these terms excludes, restricts or modifies rights that cannot lawfully be excluded, including your rights under the Australian Consumer Law.

1. Ordering from Tamada

By placing an order, you offer to purchase the selected products at the prices and on the terms displayed at checkout.

Please provide accurate contact, billing and delivery details and check your order before submitting it.

An automated order confirmation acknowledges receipt of your order. We accept your order when we confirm dispatch or notify you that it is ready for collection.

We may be unable to accept an order because a product is unavailable, payment cannot be verified, there is a material pricing or description error, or fulfilling the order would breach the law.

If this happens, we will contact you promptly. If payment has already been taken for products we cannot supply, we will refund that payment. We will not substitute a product or charge a higher price without your agreement.

There is no minimum purchase requirement unless expressly stated for a particular product or offer.

2. Alcohol purchases

You must be 18 years or older to purchase alcohol from Tamada. You must not purchase alcohol for anyone under 18.

We may request your date of birth and acceptable proof of age to meet legal requirements. Anyone collecting or receiving alcohol must meet the applicable age-verification requirements.

Alcohol will not be supplied to a person under 18 or an intoxicated person. Delivery or collection may be refused where age cannot be verified or supply would otherwise be unlawful.

Delivery instructions must comply with applicable alcohol laws. Where same-day alcohol delivery is offered in NSW, alcohol must be handed to an eligible adult recipient and cannot be left unattended.

3. Prices and payment

Retail prices are displayed in Australian dollars and include GST where applicable. Delivery charges and any other applicable charges are shown before you complete your purchase.

Prices and promotions may change for future orders. Changes do not alter the agreed price of an order we have already accepted.

Payment methods available for online purchases are shown at checkout. Payment must be received and cleared before dispatch unless we have agreed otherwise in writing.

For orders arranged directly with us, payment instructions will be provided when the order is confirmed.

4. Order processing and dispatch

We normally aim to dispatch orders placed before 3 pm Sydney time on a business day that same day. Orders received after 3 pm, on weekends or on public holidays are normally dispatched on the next business day.

These are processing estimates and depend on payment clearance, stock availability and order volumes. During busy periods, dispatch may take longer.

Same-day dispatch does not mean same-day delivery.

For these terms, a business day is Monday to Friday, excluding NSW public holidays.

5. Delivery

Available delivery options and charges are displayed at checkout and depend on your postcode and order.

We generally use Australia Post, Aramex or another suitable delivery provider. Any delivery-provider choices available to you will be shown at checkout.

Orders over $150 qualify for free standard delivery within our eligible Sydney Metro delivery area. Eligibility is determined by the delivery postcode and displayed at checkout.

Delivery times are estimates, rather than guaranteed arrival dates, unless we expressly agree otherwise. Regional and remote deliveries may take longer.

If your order is delayed, missing or arrives damaged, please contact us so we can investigate and help resolve the problem. Courier delays do not remove your rights under the Australian Consumer Law.

Please provide a complete and accurate delivery address. If an address error or missed delivery requires additional delivery arrangements, we will explain any applicable charges before arranging them.

6. Warehouse collection

You may collect your order from our warehouse without a delivery charge by selecting pickup where available.

Collection is by appointment. Please wait until we confirm your order is ready and contact us to arrange a collection time before travelling to the warehouse.

Weekend appointments or special arrangements may be available by prior agreement.

Proof of purchase and, for alcohol orders, acceptable proof of age may be required.

7. Changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate your request before dispatch. Once an order has been dispatched, changes or cancellations may no longer be possible, and our Returns & Refund Policy will apply.

This does not affect any cancellation or refund rights you have under Australian Consumer Law.

8. Returns, refunds and faulty products

Our Returns & Refund Policy explains how to request a return or report a problem.

Eligible unopened products may be returned for store credit within 30 days of receipt, subject to the change-of-mind conditions in that policy.

Different rules apply to faulty, damaged or incorrectly supplied products. The 30-day change-of-mind period does not limit your statutory rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Please contact us promptly if there is a problem so we can assess it and provide an appropriate resolution.

9. Product information

We take reasonable care to keep product descriptions, prices and availability accurate.

Product photographs are illustrative. Packaging and label designs may change, but products supplied must match their description.

If a listed vintage or another material product detail is unavailable, we will contact you before supplying an alternative. You may decline the alternative and receive a refund for the affected item.

Tasting notes describe expected characteristics and may be experienced differently by different people. This does not limit your rights where a product is faulty or does not match its description.

10. Promotions

Promotions and discount codes are subject to the conditions published with each offer, including expiry dates, eligible products and any minimum spend.

Offers cannot be combined unless expressly stated. A promotion ending or changing does not affect an eligible order already accepted under that offer.

11. Wholesale and trade accounts

Wholesale pricing, credit arrangements and other trade-specific conditions are agreed separately in writing.

Wholesale quotes will state whether GST is included and identify any additional applicable charges.

Unless otherwise agreed in writing, payment is required before dispatch. Approved credit customers must pay by the due date shown on their invoice.

Any terms covering credit limits, overdue payments, ownership of unpaid goods or pallet exchange must be provided and agreed as part of the relevant trade arrangement.

Applicable statutory rights continue to apply.

12. Use of our website

You must not use our website for unlawful purposes, submit fraudulent information, interfere with its operation or attempt to gain unauthorised access to its systems or data.

We may restrict access where reasonably necessary to address unlawful activity, fraud or a security threat. This does not remove our obligations concerning existing orders.

13. Website content and external links

Website text, photographs, graphics, logos and other content are owned by Tamada or used with permission.

You may use the website for personal shopping and informational purposes. Commercial reproduction or use of its content requires permission from the relevant rights holder, except where permitted by law.

Links to third-party websites are provided for convenience. Those websites operate under their own terms and privacy policies.

14. Privacy

Our Privacy Policy explains how we collect, use, store and disclose personal information and how you can make a privacy enquiry or complaint.

15. Changes to these terms

We may update these terms from time to time. The current version will be published on this page with its revision date.

Purchases remain subject to the terms in effect when the relevant order was placed, unless you agree otherwise or a change is required by law.

16. Governing law

These terms are governed by the laws of New South Wales and the Commonwealth of Australia.

Disputes may be brought before courts or tribunals with appropriate jurisdiction. Nothing in these terms limits any right you have to bring a claim in another jurisdiction under applicable law.

17. Contact us

Tamada Pty Ltd
ABN: 23 602 879 283
Website: https://www.tamada.com.au
Telephone: (02) 8739 7247

For order enquiries, please use the Contact page on our website or reply to your order confirmation email. Include your order number so we can assist you promptly.