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Shipping

Dear Customers,

Due to increasing costs of freight our shipping options have changed. We will offer discounted shipping on volume orders interstate with free shipping only available in Sydney Metro. Please check rates displayed at cart.

TAMADA is committed as always to providing an efficient and friendly delivery service of our wines and spirits whilst ensuring the well being & safety of our customers and staff. This core value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19). We continue to utilize our third party logistics companies in fulfilling our orders who have implemented a number of new practices to minimize the risk of infection. Rest assured that your orders are still being processed and delivered as per conditions outlined below and our business is here to serve you. We are proud to be providing our products and support all over Australia and we will continue to do our best to serve your communities during this difficult time. Please follow the government advise and keep safe.   

Australia Shipping:

Orders are collected by the couriers at 3pm daily. Australia Post orders marked as "Parcel post/Express Post" may require an extra 1-2 days for packing and handling. We may also experience delays in dispatching your order during a sale event or prior to public holidays. 

There is no minimum to buy. Tamada uses Australia Post as default option but you can choose other courier services you would like at cart. Delivery fees are calculated according to postcode using schedule of fees provided by our shipping company.

If you have not received your order you must notify us within 7 days of estimated delivery time outlined below. If we do not receive a notification of lost/undelivered parcel from the customer within 14 days of shipping your order, we do not hold any responsibility for your order being lost because our insurance will no longer cover your order and we will not refund any part of your order or provide a replacement. Please track your orders regularly and let us know if its being delayed. 

Aramex (former Fastway) Transit time schedule:

Sydney Metro: 1-2 days (overnight from dispatch)
Melbourne/Brisbane/Canberra - 2-4 days from dispatch (may arrive overnight)
Perth (WA) - 14 - 20  days from dispatch
Tasmania - 5- 7 days from dispatch

 

Sydney Metro 

FREE delivery on orders over $250

You can also come and collect your order from our warehouse for free.

Same day delivery orders must be over $250 and will incur $25 delivery charge, you must call us at the time of placing your order to notify. (Excluding public holidays and weekends) Orders over $450 can be delivered free of charge across Sydney same day upon request. We cannot guarantee same day delivery unless it’s within 15km of our warehouse. Orders placed after 12 pm AEST will be dispatched on the following day. We will always try to accommodate your needs so if you need a special delivery outside those times on a short notice please call us in advance and we will do our best to accommodate. We can also arrange weekend appointments on demand.

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Local NSW: Newcastle, Wollongong, Orange, Central Coast, Southern Tablelands, Blue Mountains, Gosford, Erina, Wyong, Nowra, Kiama, Hunter Valley . Takes 1-2 working days.
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INTERSTATE
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ACT: Canberra - (1-2 Business Days) .
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Victoria: Melbourne, Albury, Wodonga, Bendigo, Geelong 1-2 working days 
Queensland: Brisbane, Gold Coast, Toowoomba, Coffs Harbor,  Sunshine Coast, Mackay, Maryborough, Bundaberg, Gladstone, Rockhampton (1-2 working days).
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Cairns, Townsville –  (3-5 working days)
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WA: Perth Deliveries (7-10 working days)..
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SA: Adelaide – (1-2 working days).
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TAS: Hobart, Launceston –  (3-4 working days)

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Please be advised we accept no responsibility for delays by our Courier company. We cannot guarantee delivery times or dates as this is outside of our control. Times provided above should be used as a guide only.

 

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Order Terms: By placing an order via this website, you make an offer to us to purchase the products you have selected based on these Terms & Conditions. Tamada Pty Ltd (Tamada) reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment. If we cannot accept or process your order after payment is received, we will contact you by email or telephone.