TAMADA is committed as always to providing an efficient and friendly delivery service of our wines and spirits whilst ensuring the well being & safety of our customers and staff. This core value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19). We continue to utilize our third party logistics companies in fulfilling our orders who have implemented a number of new practices to minimize the risk of infection. Rest assured that your orders are still being processed and delivered as per conditions outlined below and our business is here to serve you. We are proud to be providing our products and support all over Australia and we will continue to do our best to serve your communities during this difficult time. Please follow the government advise and keep safe.
COVID-19 is having a higher than usual impact. We do not guarantee any delivery time frame as its outside of our control.
Message from Australia Post:
Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations. Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.
Post Offices remain open and we’re still delivering
Deliveries are continuing as usual (including on weekends in some areas) and our Post Offices remain open. Parcel Post collections from eCommerce merchants have resumed as normal, following a temporary pause in NSW, VIC and ACT
Orders will normally be dispatched same day if ordered before 10.30am, otherwise next working day following the receipt of your order. Australia Post or alternative to Aramex service for delivery may require an extra 1-3 days for packing and handling. We may also experience delays in dispatching your order during a sale event or prior to public holidays. There is no minimum to buy. Tamada currently uses Aramex couriers as default option but you can choose other courier services you would like. Delivery fees are calculated according to postcode using schedule of fees provided by our courier company. There is Australia Post rates displayed below Fastway/Aramex rates and are also available. If you wish your delivery to be via Australia Post please choose the option not marked as Fastway/Aramex.
If you have not received your order you must notify us within 7 days of estimated delivery time outlined below. If we do not receive a notification of lost/undelivered parcel from the customer within >20 days < of shipping your order, we do not hold any responsibility for your order being lost because our insurance will no longer cover your order and we will not refund any part of your order or provide a replacement.
Sydney Metro
Next day FREE delivery on orders over $150, otherwise $10 excluding Caviar. Caviar orders will always incur a $25 charge in addition to our normal rates and will be delivered directly to customer where possible. You can also come and collect your order from our warehouse for free. Same day delivery orders must be over $150 and will incur $25 delivery charge. (Excluding public holidays and weekends) Orders over $450 can be delivered free of charge across Sydney same day upon request. We cannot guarantee same day delivery unless it’s within 15km of our warehouse. Orders placed after 12 pm AEST will be dispatched on the following day. We will always try to accommodate your needs so if you need a special delivery outside those times on a short notice please call us in advance and we will do our best to accommodate. We can also arrange weekend appointments on demand.
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Local NSW: Newcastle, Wollongong, Orange, Central Coast, Southern Tablelands, Blue Mountains, Gosford, Erina, Wyong, Nowra, Kiama, Hunter Valley . Takes 1-2 working days. – $12.50 delivery. Free if you spend over $250.(No free shipping during sale events)
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INTERSTATE
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ACT: Canberra - $13.85 delivery. Free if you spend over $250 (1-2 Business Days) .(No free shipping during sale events)
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Victoria: Melbourne, Albury, Wodonga, Bendigo, Geelong and more – $13.85 or free over $250. (Takes 1-2 working days)..(No free shipping during sale events)
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Queensland: Brisbane, Gold Coast, Toowoomba, Coffs Harbor, Sunshine Coast, Mackay, Maryborough, Bundaberg, Gladstone, Rockhampton (1-2 working days). – $13.85 delivery or free over $250..(No free shipping during sale events)
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Cairns, Townsville – $13.85 or free over $250 (3-5 working days)
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WA: Perth Deliveries are $13.85/$16 or free over $250 (7-10 working days)..(No free shipping during sale events)
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SA: Adelaide – $13.85 or free over $250 (1-2 working days).(No free shipping during sale events)
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TAS: Hobart, Launceston – $13.85 or free over $250 (3-4 working days).(No free shipping during sale events)
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Please be advised we accept no responsibility for delays by our Courier company. We cannot guarantee delivery times or dates as this is outside of our control. Times provided above should be used as a guide only.
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Order Terms: By placing an order via this website, you make an offer to us to purchase the products you have selected based on these Terms & Conditions. Tamada Pty Ltd (Tamada) reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment. If we cannot accept or process your order after payment is received, we will contact you by email or telephone.
